Continuously Improve Your BusinessWithout giving too much focus on the terminology, tools and techniques, Lean is first and fore most about improving your service to customers for greater reward. The most helpful principles are:
1. Understand exactly what your customer wants (not your managers!) 2. Understand how well you fulfil this demand 3. Eliminate the unnecessary forms of waste so your processes are efficient. Although the roots of Lean can be found in industries that are heavy on producing and manufacturing items, both Hospitality and Retail businesses Due to the deep manufacturing roots, there are misconceptions by some that Lean cannot work in the service industries as the processes cannot be measured as effectively and may not be perceived as useful in the service industry. However, also in the service industry you have a series of processes designed to provide services for customers. Staff work and manage these processes.
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